FAQ's
Welcome to our FAQ, we are so happy to have you here and as a client.
We have tried to answer the most common questions.
Shipping & Returns
Below are some common questions about shipping, returns, and exchanges
When can l receive my order?
We process and ship orders within 1-2 business days from our U.S. warehouse or Amazon warehouse via FedEx and UPS, usually you will receive your products 2-5 days later.
What is your return policy?
We offer 30 day free return on all purchases!
Orders
Below are some of are common questions about orders
Can I mount it? Are there pre-drilled holes for mounting?
Yes, there are 4 pre-drilled holes on the bottom of the safe so you can secure it to a surface, and a pre-drilled hole on the back of the safe so you can use the security cable. Thanks!
Does it have a silent mode when opening?
Yes, you can press the #1 button for 3 second, then the silent mode will be activiated.
Products
Below are some common questions about our products
What is the advantage of a vein scanner over a fingerprint?
The Biometric Vein Recognition Gun Safe features an advanced finger vein recognition scanner for reliable and accurate protection, which can never be copied and is impossible to fabricate. Finger vein recognition is also acknowlegdes sweaty fingers, wet fingers, oily fingers, fingers with skin damage or even fingers with no fingerprint.
Does the Drop Down Vault Pistol Safe fit my pistol?
The largest size of the handgun with accessories that can be hold in our Drop Down Vault is 7.5" length x 5.8" width x 2.0" depth. You may measure your pistol and see if it will fit. Thanks!
Does Drop Down Vault have optics or lights?
Yes, our safes all have built-in blue LED lights.
Do you offer warranty?
Yes, all MAXSafes products come with free MAX+ Lifetime Warranty! You can register on our website after your purchase and activate the warranty with the order ID provided in your oder confirmation email!